An item in my order is incorrect
If you have received an incorrect item, please let us know straight away by contacting our support team by emailing firstname.lastname@example.org. We will sort it out for you as quickly as possible.
Can I change the delivery address for an order that I have already submitted?
Yes, it is possible to change your delivery address once your order has been submitted, however you will need to do this quickly after you place your order. Please send an email to our support team at email@example.com
Can I ship to an international address?
Has my order been shipped out yet?
As soon as your order has been dispatched from our Distribution Center, you will be sent an email confirmation to let you know that it's on it's way. Once we have sent out the email to let you know it has been shipped, you can track the order by going to the carrier site and entering the tracking # you receive in your confirmation of shipping email.
How much does delivery cost?
Orders are priced based on carrier quotes available during checkout.
I have received a faulty item
We want all our customers to receive top quality product, so if you think there is a fault with an item you have received, let us know straight away by contacting our support team firstname.lastname@example.org. We will aim to resolve any issues with a faulty item as quickly as possible. It's important that we know as soon as you discover the fault. Please include as many details as possible about the order and the fault, and we will either replace or refund as soon as possible.
One or more items is missing from my order
Please check your packing slip - this will show all items that should have been delivered. If what you have received does not match the packing slip, please contact our support team at email@example.com.